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question is not answered here then please contact
us |
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How can I pay for my order? |
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How do I know whether you have a
product in stock? |
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Answer |
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What happens if you are out of stock of
an item? |
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Answer |
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How do I cancel or return my order? |
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Answer |
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What is a pre-order product? |
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How long will delivery take? |
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How much is the delivery charge? |
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How do I get my receipt? |
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Answer |
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Will all my products be delivered
together? |
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Answer |
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Can I have a product delivered/shipped outside
the UK? |
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Answer |
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My purchase is a gift for someone else
can I send it directly to their house? |
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Answer |
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What methods of payment do you accept? |
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Is it safe to give my credit card
details over the internet? |
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Answer |
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Will my personal information be safe? |
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Answer |
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How do I contact eMoto? |
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Answer |
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What if I cannot find the answer to my
question here? |
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Answer |
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How
can I pay for my order? |
[TOP] |
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eMoto
accepts MasterCard, Visa, Delta, Electron, Switch, Solo
and Maestro.
We also accept cheques (good sent on
clearance) and bank transfers, in addition we accept
payment via PayPal (Please contact us for advice of how
to pay with these methods).
If you want to pay for your order over
the phone please call us (click
here).
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How
do I know whether you have a product in stock? |
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We keep our
site up-to-date and will tell you if we are out of stock
or low on stock or have the product in stock. Popular
products or products in short supply do go out of stock
and there is a short delay before we can update the
site. In the unlikely event that you are able to submit
an order for a product that is out of stock, we will
contact you by e-mail and/or telephone to discuss. |
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What
happens if you are out of stock of an item? |
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In the unlikely event that we are out of stock of
an item that you have ordered we will contact you by
e-mail and/or telephone to suggest an alternative item
or advise on delivery time for new stock to arrive.
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How do I cancel or return my order? |
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For
online sales the following returns procedure applies
under the "cooling off period". You as the
consumer can cancel your purchase at any time either
before or up to seven days after delivery by:
- emailing us at returns@emotouk.com
- phoning us by using
the contact tab at the top of the page
- you must inform us
of your final by writing, fax or email
Your product must be
complete, unused and in 'as new' condition
(e.g. if you have opened the box to examine the product
you must have done so without damaging or marking the
product in any).
It should be returned
with the original box, packing and accessories. Any
'Free Gifts' received with the product must also be
returned.
You will receive a full
refund, and the cancellation is free of charge you must
bear the costs for the return postage, which must be
recorded signed for and insured.
Our accounts department will reimburse
the price of the goods within 30 days from the date you
notify us of the cancellation once the goods have been
received at our offices.
We cannot
cancel your purchase when:
- there is a contract
for services with the product and you have started
using the services.
- the seal has been
broken on any electronics; or
- the goods were a
special order to your specification.
- business to business
sales i.e. if you are purchasing on behalf of a
business and are being billed to your business.
THIS RETURNS POLICY
DOES NOT AFFECT YOUR LEGAL RIGHTS
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What is a pre-order product? |
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Pre-order products
are items/products that
customers can pre-order in advance of their release date
in to the market. These unique opportunities allow you
to get your hands on high demand products as soon as
they become available.
Wherever
possible your pre-ordered item will be sent to you to
arrive on the first day of the product release to the
market.
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How
long will delivery take? |
[TOP] |
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For delivery information, please click
on this link.
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How
much is the delivery charge? |
[TOP] |
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eMoto
make every effort to keep delivery charges as
low as possible and not to load them up.
For delivery information, please read this link.
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How
do I get my receipt? |
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Your receipt
will be emailed you once you place your order. Should you require a receipt please
email us at sales@emotouk.com
(there is no charge for sending out a paper
receipt).
You should keep your receipt in a safe place, as you
will need it in the unlikely event of a fault with your
purchase or if you wish to cancel/return/exchange your purchase.
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Will
all my products be delivered together? |
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We will try and
deliver all similar items together. If you have ordered
more than one item, they will normally be delivered
together in one combined box, unless they are too bulky or too
heavy in which case they will be delivered in separate
boxes, but should still usually arrive on the same day.
You will know if we are sending more than one parcel by
courier from the e-mail we send you.
Some international orders may be sent
in individual packages, due to size and weight
restrictions.
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Can
I have a product delivered outside the UK? |
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Yes,
the shopping basket will give you an option for
international shipping. We
ship worldwide! |
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My
purchase is a gift for someone else can I send it
directly to their house? |
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Yes.
The checkout stage of the shopping basket will ask for
you billing address which relates to your card and will
also provide an area for you to enter an alternative
shipping address.
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What
methods of payment do you accept? |
[TOP] |
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eMoto
accepts MasterCard, Visa, Delta, Electron, Switch, Solo
and Maestro.
We also accept bank transfers,
cheques, cash or postal orders and PayPal. If you wish
to use one of these payment methods, please contact
us.
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Is
it safe to give my credit card details over the
internet? |
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Our site uses
industry-standard Secure Sockets Layer (SSL) technology
to provide encryption of personal information such as
your name, address and credit card details. In this way,
information passed between your computer and us cannot
be read in the unlikely event of someone intercepting
it.
When we send your receipt to you, we print only the
first four & the last four digits of your credit
card. In the unlikely event that the parcel is
intercepted, your full card details will not be
revealed.
To see more information about privacy
policy, click
here. |
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Will
my personal information be safe? |
[TOP] |
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To see more information about privacy
policy, click
here. |
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How do I contact
eMoto? |
[TOP] |
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Click
here for our contact telephone numbers,
office/warehouse address and email addresses. |
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What
if I cannot find the answer to my question here? |
[TOP] |
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If you cant find your answers here please
contact us by email support@emotouk.com
or email us from the contact page (click
here)
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